How do I place an order?

Simply browse our collections, select the items you like, and add them to your cart. When you’re ready, proceed to checkout, enter your shipping/payment details, and confirm the order. You’ll receive an email confirmation once the order is successfully placed.

Can I modify or cancel my order after placing it?

If your order has not yet entered fulfillment (i.e., before our 4:00 PM PST cut-off on the same business day), contact us as soon as possible and we’ll do our best to modify or cancel it. Once an order has shipped, changes may be limited by carrier policies; we’ll assist you but cannot guarantee adjustments after dispatch.

What payment methods do you accept?

We accept major credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are securely processed.

Are prices shown in CAD?

Yes, all prices on the site are in Canadian Dollars (CAD). International visitors may see approximate conversions, but final billing occurs in CAD.

We ship from our Vancouver fulfillment center to all provinces and territories across Canada.

How much does shipping cost?

Shipping costs are calculated at checkout based on the package’s weight, dimensions, destination, and selected service level. Remember: orders over CAD 90 qualify for free standard shipping within Canada.

What is your handling time and cut-off?

Orders placed on business days before 4:00 PM PST are processed within 1 business day. Orders after 4:00 PM PST, on weekends, or on statutory holidays are processed on the next business day.

How long will delivery take?

Delivery varies by region and chosen courier: British Columbia (major centers): ~1–3 business days after shipment; Other Western provinces (AB, SK, MB): ~2–4 business days; Central Canada (ON, QC): ~3–5 business days; Atlantic Canada: ~4–7 business days; Northern Territories: ~5–10 business days. These are guidelines; peak seasons or remote addresses may require extra time.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can track the package on the carrier’s website. If you need assistance interpreting tracking updates, contact us.

What if my package is delayed, lost, or damaged?

Delayed: First check the carrier’s tracking. If delay persists, contact us so we can liaise with the carrier. Lost: Notify us promptly; we’ll file a claim and arrange a replacement or refund per our policy once resolved. Damaged: Inspect items upon receipt. If damaged, keep all packaging and send us photos within 3 days; we’ll coordinate a replacement or refund.

Do you offer local pickup?

Yes. We provide pickup service in Burnaby (near Metrotown). After placing an order, choose “Local Pickup” at checkout. You’ll receive an email when your order is ready.

Where exactly is the pickup location?

Our designated pickup point is in the Metrotown area of Burnaby. The exact address and pickup instructions are sent by email once your order is ready. If you need more precise directions or wish to arrange a specific pickup time, reply to that email or contact support.

What are the pickup hours?

Pickup is available on weekdays (Monday–Friday) during our business hours (e.g., 10:00 AM–6:00 PM PST). If you need a different time, please let us know in advance and we’ll try to accommodate.

What is your return policy?

We accept returns of unused, undamaged items within 14 days of delivery. Items must be in original packaging. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong or defective item). Once we receive and inspect the return, we’ll issue a refund (minus original shipping, if applicable) or exchange as requested.

How do I initiate a return or exchange?

Contact support with your order number and reason for return. We’ll provide instructions and, if applicable, a return authorization. Do not send items back before receiving our guidelines.

What about defective or wrong items?

If you receive a defective or incorrect product, contact us within 3 days of delivery with photos/descriptions. We will cover return shipping and expedite a replacement or full refund.

How can I confirm product compatibility (e.g., for Switch gadgets)?

Product pages list compatibility details (console versions, model numbers, etc.). If you’re unsure, reach out before purchasing; include your device details and we’ll advise.

Are electronic accessories covered by warranty?

Yes. Most electronics/accessories carry a manufacturer’s or Shopeak-backed warranty (typically 6–12 months). Specific warranty duration and terms are noted on each product page. For warranty claims, contact us with order and issue details.

How are cat products sourced or made?

We curate cat furniture and accessories focusing on quality, safety, and design. Materials and craftsmanship details are provided on product pages. If you need more information (e.g., materials, cleaning instructions), check the description or ask our support team.

How do I apply discount codes?

Enter any valid promo code at checkout in the “Discount Code” field before payment. Only one code may apply per order unless stated otherwise.

Do you offer free shipping promotions?

Our standard free shipping threshold is CAD 90 within Canada. From time to time, we may run site-wide or category-specific promotions—subscribe to our newsletter or follow us on social media to stay informed.

Do I need an account to shop?

You can checkout as a guest, but creating an account lets you track orders easily, save addresses, and manage wishlists. We recommend signing up for convenience.

How do you handle my personal data?

We take privacy seriously. Personal information is used only to process orders, communicate with you, and improve our services. For details, see our Privacy Policy.

I’m having trouble using the website—what should I do?

Try refreshing your browser or clearing cache. If problems persist (e.g., checkout errors, broken links), contact us with a screenshot or description; we’ll investigate promptly.

Collections

Baby & Nursing Essentials: Comfort for You & Your Little One

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Welcome to our collection of baby and nursing accessories, thoughtfully curated for Canadian parents and their growing families. We know that comfort and practicality are everything....

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Capture Every Angle: Action Camera Mounts & Gear

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Stop letting the best shots get away. It's time to gear up your GoPro, DJI, or Insta360 camera with our premium collection of action camera accessories....

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DJI Osmo Action Gear: Mounts, Lights & Accessories

4 products

Your DJI Osmo Action is built for adventure. Now, capture it from every angle. Our curated collection of premium accessories is designed to perfectly complement your...

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Educational Toys, STEM Kits & Creative Play for Kids

14 products

Welcome to our collection of toys that build, inspire, and entertain! We believe that the best play is purposeful. Our collection is hand-picked for curious kids...

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GoPro Gear: Mounts, Lights & Adventure-Ready Accessories

2 products

Your GoPro was built for the extreme. Now, capture it from every angle. Our curated collection of premium accessories is designed to keep up with your...

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Insta360 Gear: Mounts, Lights & Creative Tools

4 products

Your Insta360 camera sees everything. Now, mount it anywhere. Our curated collection of premium accessories is designed for Insta360 users, from the Ace Pro to the...

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Montessori Toys: Purposeful Play for Early Learning

6 products

Welcome to our Montessori collection, thoughtfully curated for Canadian families. These toys are designed to support your child's natural development through hands-on, self-directed play. Rooted in...

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Nintendo Switch Gadgets

14 products

Welcome to our Nintendo Switch Gadgets collection—your one-stop destination for all the accessories and peripherals that elevate your Switch experience. Whether you’re at home, on the...

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$STEM Toys for Kids: Science, Tech, Engineering & Math$

STEM Toys for Kids: Science, Tech, Engineering & Math

8 products

Welcome to our STEM collection, where learning and play come together! We've curated the best educational toys designed to build a strong foundation in Science, Technology,...

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